Hire a Credit Controller (UK) — get paid for work you've already delivered

Hire a Credit Controller Who Actually Chases the Money You're Owed

Every overdue invoice on your ledger is cash you've already earned, sitting in someone else's account. Hire a dedicated Credit Controller to chase it down — reminders, firm follow-ups, payment plans, and escalation when it's genuinely needed — without you having to make the awkward call yourself.

NDA signed before we contact a single customer of yours. You'll see the approach before you commit to anything.
10-hour free trial — reply within 1 business day

Claim your free trial

Tell us the essentials — we'll come back with exactly how we'd fix your AP.

No card needed · NDA signed first · Start in 24–48 hrs
ISO 9001 & ISO 27001 certified
GDPR compliant, NDA-covered
50+ UK businesses served
Ready to start within 24–48 hrs
What actually happens once you hire us

From an unpaid invoice to cash in your account

One continuous process — not three separate headaches you have to manage yourself.

Invoice sent

Payment terms agreed, invoice issued to the client as normal.

We chase it

Reminders, firm follow-up calls, and escalation, on a fixed schedule.

Cash lands

Payment collected, logged, and reflected in your ledger.

Do the maths on this

What sitting on unchased debt is actually costing you

Unpaid invoices aren't a paperwork problem — they're a cashflow problem with a real price tag.

45–60 days
Average UK B2B payment time, when nobody's actively chasing
20–30 days
Typical DSO reduction once a dedicated chase cycle starts
£0
What a written-off bad debt gets you, ever
1 in 6
UK SME insolvencies where late payment was a contributing factor*

*Illustrative figure based on commonly cited UK late-payment research — ask us for current sourcing.

How your aged debt actually breaks down

Every overdue invoice needs a different level of pressure

Treating a 35-day-overdue invoice the same as a 95-day-overdue one is how good clients get annoyed and bad debtors get comfortable.

0–30 days
Friendly reminder — most invoices clear here with zero friction
31–60 days
Firm follow-up call, payment plan offered if there's a genuine reason
61–90 days
Formal notice, direct conversation with the decision-maker
90+ days
Escalation recommendation — legal, collections, or write-off, your call
Our approach

Firm Enough to Get Paid. Careful Enough to Keep the Client.

The same escalation ladder every time — nothing left to guesswork or mood.

1

Before it's even late

A polite reminder a few days ahead of the due date — most invoices need nothing more than this.

2

Once it's overdue

A direct call or email, professional but unambiguous, with a clear next step and date agreed.

3

If it keeps slipping

Formal written notice, and a conversation with whoever actually signs off payments on their end.

4

If it genuinely won't move

A clear recommendation — negotiated plan, legal referral, or collections — with the full chase history behind it.

Free for 10 hours

Send us your current aged debtor list.

No card, no contract — let us start chasing your oldest overdue invoices and judge the results yourself.

Exactly what's covered

Everything a dedicated Credit Controller handles, spelled out

No vague scope. Here's the full list of what a UK business gets from our credit control support, split into the day-to-day chase and the reporting behind it.

Day-to-day chasing

The recurring work that keeps cash moving in, every week.

  • Pre-due-date payment reminders
  • Overdue invoice chasing by phone and email
  • Payment plan negotiation with debtors
  • Dispute investigation and resolution
  • Customer account queries and statements
  • Direct debit and payment link follow-up
  • Legacy debt chasing for older invoices
  • Escalation to solicitors or collections, on your instruction

Reporting & oversight

The visibility that lets you actually manage cashflow.

  • Aged debtor reports, updated weekly
  • DSO tracking, month over month
  • Bad-debt risk flagging before it's too late
  • Chase-history log for every account
  • Credit limit and terms recommendations
  • Cash collection forecasting
  • Write-off approval routing
  • Escalation handling with your FC or owner
Not just for big finance teams

Who Hires a Credit Controller From Us

If you invoice on credit terms and nobody's job is specifically to chase what's overdue, this fits — whatever your size, remotely, in UK business hours.

Small businesses & SMEs
Accounting & bookkeeping firms
Wholesale & distribution businesses
Agencies & subscription businesses
Professional services firms
Construction & project-based businesses
Free for 10 hours

Recognise your business up there? Let's put it to the test.

No card, no contract — send your ledger over and see exactly how the chase cycle runs on your real accounts.

Three ways businesses use us

Credit control scoped to how your business actually gets paid

The chase is the same discipline everywhere — what changes is what comes before and after it.

For small businesses & SMEs

Cash in the bank, not just invoices sent
  • Weekly chase cycle on the full ledger
  • DSO tracked and reported monthly
  • No awkward calls landing on the owner's desk

For accounting practices

Chasing your clients' clients, under your own brand
  • White-label credit control across multiple client ledgers
  • Pairs with our bookkeeping service for a full ledger-to-cash cycle
  • Extra capacity without recruiting

For agencies & law firms

Picking up right where billing leaves off
  • Retainer and recurring invoice chasing
  • Works alongside our Billing Executive service
  • Client relationship kept intact, cash still collected
Got a question about the role?

Not sure this is the right fit yet? Just ask.

Tell us your ledger size and current DSO — we'll tell you honestly whether 40, 80 or 160 hours makes sense.

Results, not just phone calls

Collection outcomes we can actually back up

18 days
Average DSO reduction within the first 90 days
£0
Recruiting fees or notice period to add collections cover
24–48h
To have a dedicated Credit Controller working your ledger
100%
Of chase activity logged against every account
The role, spelled out

The Credit Controller Role You'd Be Hiring, Spelled Out

Read it the way you'd read a job spec — because that's exactly what it is, just outsourced and flexible.

Credit Controller / AR Specialist

Also fits: Accounts Receivable Specialist, Collections Executive, Sales Ledger Controller, Cash Collections Analyst
Open to hire now
Employment type
Outsourced, hourlyNo PAYE or pension obligations on your side
Hours available
40 / 80 / 160 per monthReviewed monthly against your ledger size
Location
Remote, UK business hoursReachable like any colleague
Reports to
You, your FC, or your finance leadWhoever owns cashflow decisions
Rate
£8–£15 per hourBilled monthly on hours used
Team model
Dedicated, named controllerCustomers get used to one voice, not a rotating team
Software
Chaser, Credit Hound, Satago, Xero, QuickBooks, Sage & moreWorks inside what you already use — nothing to migrate
Meet your specialist first

Want to hear exactly how they'd handle your toughest account?

Request a full CV and a short call with your assigned controller before you commit to anything.

Who you'd actually be hiring

Meet the controllers behind Exuberant Global's collections desk

Every card below is a profile on our books — the experience, tenure and tooling are exactly what you'd get assigned to your account. Ask for a full CV and reference check any time.

EXUBERANT GLOBAL
STAFF ID
N
Nikhil B.
Senior Credit Controller
7+ years in credit control
Core Expertise
DSO reduction Dispute resolution Chaser Xero
£2.1M+
Overdue debt collected to date
22 days
Avg. DSO reduction achieved
NDA & background verified
EXUBERANT GLOBAL
STAFF ID
A
Aisha M.
Credit Controller
4+ years in credit control
Core Expertise
Payment plans Legacy debt Credit Hound Sage
85%
Overdue invoices resolved within 30 days
60+
Client accounts actively managed
NDA & background verified
EXUBERANT GLOBAL
STAFF ID
J
Jonas F.
AR Specialist
3+ years in credit control
Core Expertise
Aged debtor reporting Dispute triage Satago QuickBooks
99%
Chase activity logged accurately
2 days
Avg. dispute resolution turnaround
NDA & background verified
EXUBERANT GLOBAL
STAFF ID
C
Chidi O.
Collections Team Lead
9+ years in credit control
Core Expertise
Legal escalation High-value accounts HighRadius NetSuite
300+
Accounts overseen across the desk
£8M+
Aged debt managed to date
NDA & background verified
Request full CVs before you hire
Have a question first?

Whichever way is easiest for you

No need to wait for the form at the bottom — reach us directly, however suits you.

Call us directly

For a quick chat about your ledger size and current DSO.

+447441397094

Email the details

Good for sharing your current aged debtor report.

info@exuberant-global.com
Software we work in

No migration. No new system. We work inside what you've already got

We chase and report inside the credit control and accounting tools you've already chosen — nothing new to learn on your end.

Credit control & collections
Chaser Credit Hound Satago HighRadius
Accounting & ERP systems
Xero QuickBooks Sage NetSuite

Don't see your setup listed? If it's used by a UK business for invoicing or collections, chances are we've already worked in it.

Free for 10 hours

Already using one of these tools? Even easier to get started.

We'll plug straight in and start chasing — no setup project, no card required for the trial.

What this actually covers

What we do every collections cycle — and what we take off your plate as it grows

Scoped to fit however much of the chase you want to hand over, from clearing legacy debt to running the whole ledger.

Whatever your job spec calls this — Credit Controller, Accounts Receivable Specialist, Collections Executive, or Sales Ledger Controller — it's the same work we do every day for UK businesses.

Core collections cycle

Included from day one, at any tier
Chase cadence

Pre-due reminders through to firm follow-up, on a fixed schedule.

Dispute handling

Genuine queries investigated and resolved before re-chasing.

Aged debtor reporting

A clear weekly view of what's outstanding, by age and by account.

Senior & oversight collections

At the 160-hour tier, or as your ledger grows
  • Legal and collections-agency referral management
  • Credit limit and terms recommendations
  • Bad-debt risk flagging before write-off stage
  • Escalation handling with your FC or owner

What to check before choosing an outsourced credit control provider

  • Do you get a named, dedicated controller — or a different voice every call?
  • Does their approach protect the client relationship, or is it just aggressive collections?
  • Do they already work in your accounting or credit control software?
  • Is chasing legacy, already-overdue debt included, or a separate project?
  • Do they give you a clear escalation path, or just let a stale debt drift?
How this compares

Us, versus hiring a Credit Controller in-house

Worth seeing side by side before you decide how to fill this gap.

RecommendedHire Us Full-time in-house hire
Time to start 24–48 hours 4–8 weeks of recruiting
What you pay £8–£15/hr, only for hours used Salary + NI + pension + overheads
Legacy debt clearance Included as part of onboarding Falls on the new hire's first weeks
Sick leave & holiday Covered — no gap in the chase cycle You arrange cover yourself
Scaling up or down Anytime, month to month Needs a new hire, or redundancy
If it doesn't work out Just stop the engagement Notice period, redundancy cost
6–8 weeks
Faster to have someone working, vs a full-time search
£0
Recruiting fees, onboarding time or notice period
100%
Coverage — no gaps for sick days or annual leave
Still comparing options?

Skip the guesswork — ask us which tier fits your ledger.

Tell us roughly how much is currently outstanding and we'll tell you straight whether 40, 80 or 160 hours is right.

What it costs to hire a Credit Controller

Hire as much chasing power as you need — not a full-time salary

We typically charge £8–£15 per hour depending on ledger size and complexity. Scale us up or down as your outstanding debt changes — no notice period, no redundancy cost.

40 hours / month
Steady chase
Best if: you're managing a smaller ledger and mostly need consistent reminders and follow-up
  • Pre-due and overdue chasing
  • Monthly aged debtor report
  • Dispute triage and resolution
  • Direct WhatsApp / email access to your controller
  • Hours reviewed monthly — step up anytime
Enough to stop invoices drifting past due without a full-time role.
160 hours / month
Full-time equivalent
Best if: you've got a large ledger, multiple entities, or want collections fully off your plate
  • Everything in Dedicated collections
  • Legal and collections-agency referral management
  • Credit limit and terms recommendations
  • Collections reviewed by a team lead before month-end
  • Senior escalation & high-value account handling
Effectively a full-time collections hire — minus the salary, NI, pension and recruiting time.
From businesses we've worked with

Don't take our word for it — here's what they noticed first

★★★★★

"Our DSO dropped from 58 days to 34 within the first quarter. That's real cash, not a metric on a slide."

HR
Hannah Reeve
Finance Director, Reeve Manufacturing
★★★★★

"I was dreading the calls I'd have to make myself. Now I don't have to, and clients still like us just as much."

TK
Tariq Khalil
Owner, Khalil Print & Design
★★★★★

"As a practice, having someone chase our clients' debtors under our name has been an easy sell to every client."

EF
Emily Foss
Director, Foss & Partners Accountants
★★★★★

"Six figures of legacy debt we'd basically written off in our heads is now more than half collected."

MG
Marcus Grieve
MD, Grieve Industrial Supplies
★★★★★

"They flagged a dispute we didn't even know existed instead of just hammering the client for payment. That earned our trust fast."

CO
Chioma Obi
Ops Manager, Obi Freight Solutions
★★★★★

"Started at 40 hours, moved to 80 once the backlog was gone and we saw the DSO numbers move."

RP
Ravi Patel
Owner, Patel Wholesale Textiles
Join 50+ UK businesses

They asked the same questions you're asking now.

Send yours over — we reply within one business day.

Before you get in touch

Common Questions About Hiring a Credit Controller

A Credit Controller works your live sales ledger as an ongoing part of your business — chasing invoices while they're still fresh, preserving the client relationship. A collection agency gets brought in after a debt is written off as a lost cause. Good credit control exists to stop you ever needing the second one.
Not if it's done properly. A professional, consistent chase — reminders before due date, a firm but polite call at 30 days, escalation only when genuinely needed — reads as good business practice, not aggression. Clients respect firms that manage money professionally.
Days Sales Outstanding — the average number of days it takes you to collect payment after a sale. A high DSO means cash that's technically yours is sitting in someone else's bank account. Reducing it is the single clearest way to improve cashflow without selling more.
Both. Genuine disputes get investigated and resolved with whoever raised the invoice before being re-chased — we don't just repeat demands for payment on an invoice that's actually wrong.
We escalate in stages — a formal notice, a negotiated payment plan if that's realistic, and a clear recommendation on when it's time to hand the account to solicitors or a collections agency. You make that call; we give you the full picture to make it with.
£8 to £15 an hour depending on ledger size and volume, billed monthly for hours used — a fraction of an in-house hire once salary, NI, pension and recruiting are factored in.
Yes — this is often exactly why clients first come to us. We work through the aged debt systematically, oldest and highest-risk first, then move onto a proactive chase cycle so it doesn't build up again.
A named, dedicated Credit Controller is standard — customers get used to dealing with the same person, which noticeably improves how chase calls land. A shared-pool arrangement exists only for short-term overflow.
A full NDA is signed before we get access to anything. We're ISO 9001 and ISO 27001 certified and GDPR compliant, and we work only inside your existing accounting or CRM software.
No fixed term. You start with a free 10-hour trial, move to a monthly arrangement if it's working, and can scale hours up, down, or stop entirely whenever you need to.
Whether you get a named dedicated controller, whether their chase approach protects the client relationship rather than just being aggressive, whether they already work in your accounting software, and whether they give you a clear escalation path rather than leaving a stale debt to drift.
Start with 10 hours, free

Ready to get paid for work you've already done?

No card required. We'll work directly on your real aged debt under a signed NDA, so you can judge our approach and results before deciding anything.

  • Dedicated controller assigned within 24 hours
  • Works inside your existing software — Chaser, Xero, Sage and more
  • ISO 27001 & GDPR-compliant handling, NDA signed first
  • No fixed contract — scale, pause or stop anytime
  • Same dedicated voice every call, not a rotating team
50+
UK businesses served
24–48h
To start after sign-off
£8–£15
Per hour, billed monthly
No card, no obligation, no risk If the trial isn't a fit, you simply walk away — nothing owed, nothing signed.

Tell us about your workload

We'll reply within one business day.
or WhatsApp +447441397094 — usually replies instantly
Other Accounting Profiles

Need a different finance role covered? We can help there too

Same outsourced, hourly model — a dedicated person in your software, whatever your accounting practice or business needs next.

Accounts Payable Specialist

Invoice processing, vendor payment runs and reconciliation — the mirror image of billing, for what you owe rather than what you're owed.

See this role

Billing Executive

Raises client invoices on time, tracks billing schedules and chases sign-off before they go out.

See this role

Invoice Processing Executive

High-volume incoming invoice data capture, coding and matching — the receiving side of what a Billing Executive sends out.

See this role

Credit Controller / AR Specialist

Chases outstanding customer invoices once they're sent — the natural next step after a Billing Executive raises them.

See this role

Payroll Specialist

Runs monthly payroll, RTI submissions and pension contributions for UK employees, start to finish.

See this role

Management Accountant

Prepares management accounts, budgets and variance reports for partners and business owners.

See this role

VAT & Compliance Executive

Prepares and reviews VAT returns, CIS filings and other routine HMRC compliance work.

See this role

Dedicated Offshore Accountant

Handles monthly accounts, reconciliations, journals and financial reporting as an extension of your UK finance team.

See this role

Not sure which role fits what you need? Tell us the problem and we'll tell you the right person for it.

Talk to us about your team
Call WhatsApp Hire us